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FAQ

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Check out our answers to our most frequently asked questions.

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POPULAR QUESTIONS
GIVING ACTIVITYGIFT
REDEEMING ACTIVITYGIFT
CORPORATE ORDERS
COVID RELATED QUESTIONS
What is Activitygift?

Activitygift is a gift card that can be redeemed to book an experience from our handpicked selection of over 18,000 activities on our website. There are options to choose from in over 160 countries and 680+ locations worldwide. Activitygift gives recipients the freedom to choose when and where to enjoy the activity of their choice. Bookings are made through our booking engine here.

It doesn’t matter which type of gift (eGift, physical, PDF) or which of the 15 currencies you choose: every Activitygift can be used for bookings worldwide.

For how long is an Activitygift valid?

Activitygift is valid for two years after purchase.

Can the expiry date of my code be extended?

The expiry date of your code cannot be extended but it can be used for a booking 8-9 months ahead. This depends on the availability shared by our activity suppliers.

Which activities can recipients book?

An Activitygift voucher can be redeemed for any activity available on our website. We partner with over 18,000 experience suppliers worldwide.

Can multiple Activitygifts be used for one booking?

It is currently not possible to redeem several gift cards for one booking on our website. However, our Customer Success team will be happy to help you redeem multiple gift cards for one booking. You can contact us here.

My gift card is lost. What do I do?

If your Activitygift is lost, send us a message immediately with your name, email address and the original purchase receipt. Provided the Activitygift has not already been redeemed, we will deactivate the lost Activitygift and issue you a new one.

Can I make a booking without an Activitygift?

It is not possible to make a booking without an Activitygift. You need an Activitygift voucher code to make a booking on our booking engine.

In which countries is Activitygift available?

Activitygift is available for use worldwide. You can buy and redeem an Activitygift voucher from all over the world via our website. It is possible to buy and send Activitygift in 15 currencies.

Where is Activitygift based?

Activitygift is located in Amsterdam, The Netherlands and operates globally.

How do I send an Activitygift?

You can choose to send an Activitygift via two delivery methods:

1. Email: send a digital Hotelgift directly to the recipient’s email address. The recipient will receive an email with their Hotelgift as a fun animation. You can see an example here.
2. Printable PDF: receive a printable PDF in your inbox. You can print the attachment, fold it into a card and it’s ready to give in person.

How much money can I put on an Activitygift card?

It’s possible to add a monetary value between €/$/£ 25- 10,000 – and the equivalent in other currencies.

What should I do if I haven’t received my confirmation email?

You can expect to receive a confirmation email within 5 minutes after purchase. Please check the spam folder if it doesn’t appear in your primary inbox. In the absence of a confirmation email, please drop our Customer Success team a message here and they’ll be happy to help.

What should I do if I haven’t received my printable PDF?

You should receive your printable PDF within 5 minutes after purchase. Please check the spam folder if it doesn’t appear in your primary inbox. In the absence of a confirmation email, please drop our Customer Success team a message here and they’ll be happy to help.

Why is the image on my printable PDF upside down?

The image on your printable PDF is initially printed upside down, ready to be folded into a card. Fold the voucher twice following the dotted line and your image will be upright.

Can I personalise Activitygift?

You can personalise Activitygift by adding an image or uploading your own, and writing a message.

How do I redeem an Activitygift?

An Activitygift voucher can be redeemed for any activity available on our booking engine here. Simply pay for your activity using your voucher code at the checkout.

We partner with over 18,000 activity organisers, in 160+ countries with 680+ locations, giving you plenty of choice.

What happens if the activity is cheaper or more expensive than the value of my Activitygift?

If you have a remaining amount on your Activitygift, you can use it for another booking. If the booking is more expensive than the value of my Activitygift, you can pay any additional cost at the checkout using your chosen payment method.

Do I need to activate my Activitygift before redeeming it?

There’s no need to activate your Activitygift; simply make a booking with your Activitygift using our booking engine and enter your voucher code at the checkout.

Why is my Activitygift deactivated?

All codes have a 24 hour hold period after purchase before the code can be used. Please contact us here for assistance.

Can I redeem my Activitygift for cash?

Activitygift can only be redeemed for activities via our booking engine.

What do I do if I haven’t received a booking confirmation email for my activity?

You should receive a booking confirmation email for your activity within 5 minutes after purchase. Please check the spam folder if it doesn’t appear in your primary inbox. In the absence of a confirmation email, please drop our Customer Success team a message with your booking details here and they’ll be happy to help.

How do I know if my booking is confirmed?

Upon completing the booking process, you will see a confirmation page with your booking details. You will also receive a confirmation email to the email address provided.

How can I cancel or change my booking?

If you wish to cancel or change your reservation, please send us an email with your booking details. Note that an admin fee applies for cancellation and change requests and it varies depending on the activity organiser’s policy.

If your activity is cancelled by the organiser, please contact our Customer Success team. Please note that any refund procedure can take up to 30 days from the day of cancellation. All refunds are returned to the gift card used to make the booking.

Activity modifications can either be made directly with the activity organiser or, if this is not possible, through our Customer Success team.

What is the minimum order amount for a B2B order?

In general, we create custom orders from the value of €/$/£1000.

Can I pay by invoice?

It is possible to pay by invoice. Once the payment is received, the gift cards will be ready for use.

What do I do if I don't know my recipient's name (yet)?

The recipient’s name field is a required field when creating an Activitygift. However, if you don’t know who the recipient will be yet (for example, when the Activitygift a raffle prize) you can be creative with the name, depending on which delivery method you select:

Email: Use an alternative name, such as, ‘For the winner’.
Printable PDF: You could fill in a series of dots and write their name after printing, e.g. ‘……………..’.

How do I send an Activitygift?

You can choose to send an Activitygift via two delivery methods:

1. Email: send a digital Hotelgift directly to the recipient’s email address. The recipient will receive an email with their Hotelgift as a fun animation. You can see an example here.
2. Printable PDF: receive a printable PDF in your inbox. You can print the attachment, fold it into a card and it’s ready to give in person.

Can I customise Activitygifts?

You can customise Hotelgift and make it personal. Add in an image or upload your own, add your logo and add the finishing touch with a message. Within one order we can create different gift card designs for you. Need help with the design? Our team of designers are on hand to help you.

What happens if my activity booking is cancelled due to Covid Travel restrictions? Can I get a refund?

Contact us here where we can advise on all available options for your booking.

Can I reschedule my booking due to Covid? 

Please contact our support team for further assistance about rescheduling your hotel stay.

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If you can’t find what you’re looking for, please fill in the form below and our Customer Success team will be happy to help. We aim to get back to all customers within 24 hours.