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FAQ

Activitygift for Buyers

 

Do I need to choose an activity for the recipient?

The original purpose of the Activitygift was to give recipients a nice way to explore a new destination. In our minds, recipients get to decide where to go and which activity to do. That means that you don’t have to pick an activity for them in advance. However, if you want to recommend an activity or a destination, please feel free to add that to your personal message!

How long does it take to receive an Activitygift?

Activitygifts can be sent in three ways:

  • As an e-card digitally to the recipient. Instant delivery after the purchase.
  • As a printable PDF to your email so you print it out and give it in person. You’ll receive the printable PDF directly after the purchase in your email inbox.
  • A physical gift card delivered to your address. Global shipment for the physical Activitygifts will take about 2 to 8 working days.

Are there any fees or additional costs when buying an Activitygift?

No, there are no fees or additional costs. The amount you spend on an Activitygift is exactly the value of the Activitygift voucher. We do not charge extra fees or additional costs for the purchase of an Activitygift.

How much should I give the recipient?

If you’re doubting the amount to put on an Activitygift, you could cross-check the prices of the activities listed on the website. Even though they are updated in real-time and prices could fluctuate, it does give an indication of what the price range is for activities in the city you choose. You can check the activity prices on our booking engine. Prices vary depending on whether you choose a city pass or a multiple day tour.

If you give an amount that’s not sufficient for an activity recipients choose, recipients can pay the remaining amount themselves. Alternatively, if recipients have money left on their voucher after booking an activity, they can use the rest of the value for another time.

What do I do if I haven’t received a confirmation email?

You should receive a confirmation mail within 5 minutes after your payment. If this is not the case, it might be lost in your spam folder. If this is also not the case, please send an email to [email protected] Our support team will find out where it is and send the confirmation email to you.

What should I do if I have not received my printable PDF?
You should receive the printable PDF within 5 minutes after your payment. If this is not the case, it might be lost in your spam folder. If this is also not the case, please send an email to [email protected] Our support team will find out where it is and send the voucher to you over email as well.

Why is the image on my printable PDF upside down?

If the image on your printable PDF is upside down, no worries that’s correct! Since you’ve chosen a printable PDF, you will have to fold the voucher following the dotted line. If you’ve done this correctly, the image won’t be upside down on the voucher.

 

Activitygift for Recipients

 

How do I redeem an Activitygift?

Redeeming an Activitygift can be done on our booking engine. If you go to www.activitygift.com/book/, you can search for a city and filter on a date range. It should show you a list of all the available activities. If you’ve found the one you like, you simply proceed with the steps indicated. Eventually, you will be asked for an Activitygift code. After simply filling in the details and making the payment (if necessary), you’re done!

How can I see the price of an activity?

Just search for a specific location and date, and you’ll see the prices displayed of all the available activities.

What happens if the price of the activity is cheaper than the value of my Activitygift?

In this case, you can put the remainder towards another activity booking. Please note that the remaining value can’t be used to pay for additional services during the chosen activity (e.g. food or beverages).

What happens if the activity booking is more expensive than the value of my Activitygift?

In this case, you can pay the additional costs via the payment page of the booking process.

Are there any additional costs or fees when redeeming an Activitygift?

No, there are no additional fees or costs. In fact, Activitygift offers great availability of the best tours and activities all year-round.

Do I need to activate my Activitygift before redeeming it?

No, you can make a booking with your Activitygift immediately via www.activitygift.com.

Can I redeem my Activitygift for cash?
No, you can only redeem your Activitygift for a booking made via www.activitygift.com.

Why is the activity I want to book unavailable?

If you have a specific activity in mind but it doesn’t show up in the results list, it might be the case that the activity is already fully booked. You’ve chosen a very popular one! In that case, it’s recommended to search for another activity or to change the date range. Another case could be that this activity is not within our portfolio. As we have over 18,000 activities worldwide we trust that you can easily find another option that you will love.

How do I know if my booking is confirmed?

As soon as you have completed the booking process, the confirmation page with your booking details will appear. A confirmation email with all of your booking details will also be sent to the email address you provide.

What do I do if I haven’t received a booking confirmation email?

If you have questions about your booking order, please send an email to [email protected] with your booking details. Our support team will contact you as soon as possible to help you with your booking.

What do I do if the activity provider has not received my booking?

It takes approximately 24 hours for a booking order to be processed. If you have booked an activity, but the provider can’t confirm it, then it probably means that we at Activitygift haven’t been able to process it yet. Your activity provider should have definitely received the booking after 24 hours. If this is still not the case after a day has passed, please send an email to [email protected] They will reconfirm it for you.

How can I cancel or change my booking?
Please check the cancellation policy on your booking confirmation. If the booking can be canceled then please send your cancellation request with your booking confirmation to [email protected] The refunded value of the booking will be re-loaded onto the Activitygift that was used to make the booking. To change your booking, please cancel your booking and make a new booking.

 

Activitygift for Business

 

What is the minimum order amount to place a B2B order?

In general, we create custom orders from €/$/£ 1000. However, if you have a different request, please contact us to discuss the possibilities.

Can I pay by invoice?
Yes, you can pay by invoice. We ship or email the gift cards straight away. As soon as we have received your payment the Activitygifts will be activated.

What do I do if I don’t have the recipient’s name (yet)?

The recipient’s name field is a required feature in the Activitygift creation process. However, if you don’t know who the recipient will be yet (for example when the Activitygift is meant as a raffle prize) you can be a little creative with the name depending on what kind of prize you want to give:

  • Email: you can fill in something else. An example could be ‘For the ultimate winner’ 😉
  • Printable PDF: you can fill in the same thing as described in 1. Or you could fill in a series of dots like so ‘……………..’. This way after printing it, you can just grab a pen and write the name of the recipient.

How will I receive the Activitygifts?

You can choose from three delivery methods:

  • Email: send digital Activitygifts directly to the recipient’s email address. The recipient will receive an email with an animation containing the Activitygift (example: https://www.activitygift.com/demo/)
  • Printable PDF: receive a printable PDF at your (purchaser’s) email address. You can print the attachment in your office, fold it as a postcard and give the Activitygifts immediately in person to the recipients.
  • Physical: Receive physical Activitygifts by regular mail. We will design and print custom Activitygifts for you and send these by mail. Please allow approximately one week of shipment time for this option. We ship from the Netherlands, the United States, and Australia to any destination worldwide.

Can I customize the Activitygifts?
Yes. You can choose your own gift card image, add a personal text and if desired, you can also add your company logo. Within one order we can make different gift card designs for you.

How long does it take to ship physical Activitygifts?
Global shipment for the physical Activitygifts will take about 2 to 8 working days. We ship from the Netherlands, the United States, and Australia to any destination worldwide.