FAQ

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Check out our answers to our most frequently asked questions.

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POPULAR QUESTIONS
GIVING ACTIVITYGIFT
REDEEMING ACTIVITYGIFT
MY BOOKING
ACTIVITYGIFT ACTIVITIES
CORPORATE ORDERS
CONTACT ACTIVITYGIFT
SUSTAINABILITY
How do you give experience instead of gifts?

Experiences are an alternative way to give someone a gift they will remember for a long time.

Activitygift is one of the biggest experience gifting platforms in the world. Our gift cards are redeemable for 50,000+ activities worldwide. With Activitygift cards, giving an experience gift is never easier. Learn more about how we work on our dedicated explanation page.

How does Activitygift work?

Activitygift is a personalized gift certificate that recipients can redeem for leisure activities. There are more than 50,000 activities to choose from.

They can book ventures in over 680 locations and more than 160 countries worldwide. With Activitygift, recipients decide when and where they want to enjoy the activity of their choice.

It doesn’t matter how you present your gift (by post, email, or printable PDF) or which of the 15 currencies you choose for payment. Each Activitygift voucher can be used for experiences around the world.

How long is an Activitygift voucher valid?

Recipients can redeem their Activitygift experience voucher for 2 years from the date of purchase. Unsure about the date of purchase? The person who made the purchase can give you a clue! Alternatively, contact our Customer Success team for more information.

Can the validity of my voucher code be extended?

The validity of your code cannot be extended, but the code can be used for bookings up to 8 – 9 months in advance of your travel dates. This depends on the availability of the activity providers.

What activities can I book with my Activitygift?

An Activitygift voucher can be redeemed for all available experiences in our booking system. Choose an activity with kids, with a dog, or however you prefer. We work with over 18,000 activity providers internationally. For example, you can visit the best museums in New York or book a cheese tasting in Amsterdam.

Do I need to activate my Activitygift card?

There is a 24-hour hold period before the gift card can be used. During this time window, our finance department verifies all gift card and transaction data. Thus, the gift card will be ready for use 24 hours after purchase.

Can multiple Activitygift gift cards be used for one booking?

Currently, only one gift card can be used per booking.
If you have multiple codes, please contact our Customer Success team and include both codes in your message.
Please note that we can only combine gift cards purchased within the same calendar year and for the same recipient email address.

How much credit is available on my gift card?

Currently, it is not possible to view your balance on our website. To check your balance, please contact our Customer Success team. We will gladly help you and send you all the necessary information.

My Activitygift card is lost. What can I do?

If your gift card is lost, and the redeem code is still valid, contact us immediately with your name, email address, and the original purchase receipt. We will deactivate the lost gift card and issue a new one for you.

In which countries is Activitygift available?

Activitygift vouchers can be used internationally. Through our website, you can buy them in 15 currencies and redeem and send them worldwide.

Does Activitygift have reviews?

You can read customer reviews on Activitygift on Trustpilot.

Can I buy an experience voucher for more than one activity?

Yes! An Activitygift can be redeemed for more than 50,000 activities worldwide. Depending on the balance, recipients can redeem the voucher for multiple activities.

Can I design the Activitygift travel voucher myself?

Yes, you can personalize each voucher. We have a large selection of images for you to choose from, or you can simply upload your photo to make your gift even more personal. Lastly, add a personal message; voilà, you’ve created the perfect gift.

How much money can I load onto an Activitygift gift card?

A monetary value between $25 and $10,000 – and the equivalent in other currencies – can be loaded onto the gift certificate.

Does the gift certificate have to be redeemed in the same currency it was purchased with?

No, you can buy your Activitygift in your preferred currency. The recipient can redeem it in any currency as it will be automatically converted on our website.

Can I use Klarna to pay for my Activitygift order?

As of this moment, Klarna isn’t one of our supported payment methods. However, you can use the following to round up your Activitygift order:

– VISA
– Mastercard
– American Express
– Diners Club International
– Apple Pay
– Google Pay
– JCB
– Discover

How do I send an Activitygift?

Send your Activitygift cards via the following three shipment methods:

1. eGift: send a digital gift card instantly to the recipient’s email address. The recipient will receive an eGift with an animation. See an example of the eGift.
2. Printable PDF: receive a PDF gift in your inbox. You can print it, fold it into a card, and give it in person.

3. Physical gift card: give a physical Activitygift by post. You can send it to the recipient’s address or to yourself to give in person later. We ship orders with free priority mail to the US daily.

Do I have to pay the delivery cost for my physical Activitygift card order?

Not at all. We ship all of our physical gift card orders with fast priority mail for free.

Do you offer Activitygift discount codes?

Unfortunately, we do not offer discounts on our Activitygift cards.

What should I do if I have not received my confirmation email?

A confirmation email should arrive within 5 minutes of purchase. Please check your spam folder if the mail does not show up in your main folder. If you still can’t find a confirmation email, feel free to send a help request to our Customer Success team. We will be happy to help you.

What can I do if I don't receive my printable PDF?

Your printable PDF should arrive via email within 5 minutes of purchase. Please also check your spam folder, and otherwise, please contact our Customer Success team.

What can I do if the recipient has not received the digital gift card?

The eGift should reach the recipient at about the same time as you receive the confirmation email, roughly 5 minutes after purchase. If not, please ask the recipient to check their spam folder or otherwise fill out our contact form with your order information.

Why is the image on my printable PDF upside down?

The image on your printable PDF is initially printed upside down, ready to be folded into a card. Fold the card twice following the dotted line and your image will be upright.

Can I track my order?

Currently, with our delivery service, we do not offer a tracking number for your order.

How long does it take for physical gift cards to arrive in the mail?

Worldwide shipping for physical Activitygift cards takes between 2 and 8 business days.
We can also ship gift cards for large corporate orders (>$10,000) with DHL Express, including tracking and next-business-day delivery.

We ship from the Netherlands to the US and any destination worldwide. Feel free to check out the country-specific shipping times in the table below.

How long does it take for physical gift cards to arrive by post?

All physical gift cards are shipped with our super-fast worldwide priority service, free of charge. Gifts ordered before 3 p.m. on business days will be shipped the same day. Please see the table below for the shipment times per country.

  • Afghanistan 7 to 11 days
  • Albania 5 to 8 days
  • Algeria 6 to 12 days
  • American Samoa 8 to 16 days
  • Andorra 4 to 5 days
  • Angola 7 to 13 days
  • Anguilla 6 to 12 days
  • Antigua and Bar 5 to 9 days
  • Argentina 6 to 10 days
  • Armenia 5 to 8 days
  • Aruba 4 to 9 days
  • Australia 5 to 10 days
  • Austria 3 to 4 days
  • Azerbaijan 6 to 10 days
  • Bahamas 6 to 10 days
  • Bahrain 6 to 8 days
  • Bangladesh 7 to 11 days
  • Barbados 5 to 7 days
  • Belarus 5 to 9 days
  • Belgium 2 to 3 days
  • Belize 6 to 10 days
  • Benin 6 to 11 days
  • Bermuda 5 to 9 days
  • Bhutan 7 to 16 days
  • Bolivia 7 to 14 days
  • Bosnia and Herz 5 to 9 days
  • Botswana 7 to 12 days
  • Brazil 6 to 12 days
  • British Virgin 6 to 13 days
  • Brunei 7 to 18 days
  • Bulgaria 3 to 6 days
  • Burkina Faso 7 to 13 days
  • Burundi 6 to 10 days
  • Cambodia 7 to 12 days
  • Cameroon 6 to 9 days
  • Canada 4 to 8 days
  • Cape Verde 8 to 11 days
  • Cayman Islands 6 to 10 days
  • Central African 7 to 13 days
  • Chad 8 to 20 days
  • Chile 5 to 10 days
  • China 7 to 12 days
  • Colombia 5 to 9 days
  • Comoros 10 to 15 days
  • Costa Rica 5 to 9 days
  • Croatia 3 to 6 days
  • Cuba 6 to 12 days
  • Curacao 4 to 6 days
  • Cyprus 3 to 6 days
  • Czechia 3 to 5 days
  • Denmark 3 to 7 days
  • Djibouti 7 to 12 days
  • Dominica 5 to 12 days
  • Dominican Repub 6 to 10 days
  • East Timor 9 to 11 days
  • Ecuador 5 to 11 days
  • Egypt 5 to 10 days
  • El Salvador 6 to 9 days
  • Equatorial Guin 7 to 12 days
  • Eritrea 7 to 10 days
  • Estonia 2 to 5 days
  • Ethiopia 7 to 12 days
  • Falkland Island 6 to 12 days
  • Faroe Islands 4 to 9 days
  • Fiji 9 to 15 days
  • Finland 2 to 5 days
  • France 2 to 3 days
  • French Guiana 6 to 10 days
  • French Polynesi 8 to 14 days
  • Gabon 7 to 12 days
  • Gambia 7 to 11 days
  • Georgia 6 to 11 days
  • Germany 2 to 4 days
  • Ghana 6 to 10 days
  • Gibraltar 5 to 7 days
  • Greece 3 to 5 days
  • Greenland 5 to 10 days
  • Grenada 5 to 7 days
  • Guadeloupe 5 to 9 days
  • Guatemala 6 to 10 days
  • Guernsey 2 to 3 days
  • Guinea 7 to 13 days
  • Guinea-Bissau 6 to 9 days
  • Guyana 5 to 11 days
  • Haiti 10 to 14 days
  • Honduras 6 to 10 days
  • Hong Kong 5 to 7 days
  • Hungary 2 to 5 days
  • Iceland 3 to 5 days
  • India 7 to 13 days
  • Indonesia 5 to 10 days
  • Iran 6 to 13 days
  • Iraq 5 to 14 days
  • Ireland 2 to 4 days
  • Israel 5 to 7 days
  • Italy 3 to 7 days
  • Ivory Coast 6 to 14 days
  • Jamaica 6 to 10 days
  • Japan 4 to 8 days
  • Jersey 2 to 3 days
  • Jordan 5 to 8 days
  • Kazakhstan 5 to 10 days
  • Kenya 7 to 11 days
  • Kiribati 10 to 15 days
  • Kosovo 5 to 10 days
  • Kuwait 5 to 10 days
  • Kyrgyzstan 7 to 13 days
  • Laos 5 to 14 days
  • Latvia 2 to 5 days
  • Lebanon 5 to 11 days
  • Lesotho 6 to 13 days
  • Liberia 7 to 11 days
  • Libya 5 to 13 days
  • Liechtenstein 3 to 4 days
  • Lithuania 2 to 5 days
  • Luxembourg 2 to 3 days
  • Macao 8 to 14 days
  • Macedonia 5 to 8 days
  • Madagascar 7 to 12 days
  • Malawi 7 to 12 days
  • Malaysia 6 to 14 days
  • Maldives 7 to 15 days
  • Mali 6 to 10 days
  • Malta 3 to 6 days
  • Martinique 5 to 9 days
  • Mauritania 7 to 11 days
  • Mauritius 8 to 12 days
  • Mexico 6 to 10 days
  • Moldova 5 to 8 days
  • Monaco 2 to 3 days
  • Mongolia 7 to 16 days
  • Montenegro 5 to 8 days
  • Montserrat 6 to 12 days
  • Morocco 5 to 9 days
  • Mozambique 7 to 14 days
  • Myanmar [Burma] 6 to 11 days
  • Namibia 6 to 10 days
  • Nauru 10 to 15 days
  • Nepal 8 to 18 days
  • Netherlands 1 to 4 days
  • New Caledonia 8 to 14 days
  • New Zealand 5 to 8 days
  • Nicaragua 5 to 9 days
  • Niger 7 to 12 days
  • Nigeria 7 to 11 days
  • North Korea 8 to 14 days
  • Norway 4 to 6 days
  • Oman 6 to 11 days
  • Pakistan 6 to 10 days
  • Palestine 6 to 9 days
  • Panama 5 to 10 days
  • Papua New Guine 8 to 15 days
  • Paraguay 6 to 8 days
  • Peru 5 to 9 days
  • Philippines 6 to 11 days
  • Pitcairn Island 10 to 15 days
  • Poland 2 to 5 days
  • Portugal 2 to 4 days
  • Puerto Rico 6 to 12 days
  • Qatar 5 to 7 days
  • Republic of the 7 to 11 days
  • Romania 2 to 5 days
  • Russia 6 to 14 days
  • Rwanda 6 to 9 days
  • Réunion 8 to 12 days
  • Saint Helena 15 to 20 days
  • Saint Kitts and 6 to 8 days
  • Saint Lucia 5 to 12 days
  • Saint Martin 6 to 9 days
  • Saint Pierre an 4 to 9 days
  • Saint Vincent a 6 to 12 days
  • Samoa 10 to 15 days
  • San Marino 3 to 7 days
  • Saudi Arabia 5 to 9 days
  • Senegal 6 to 10 days
  • Serbia 3 to 6 days
  • Seychelles 9 to 13 days
  • Sierra Leone 6 to 11 days
  • Singapore 5 to 10 days
  • Sint Maarten 4 to 8 days
  • Slovakia 3 to 5 days
  • Slovenia 3 to 5 days
  • Solomon Islands 8 to 14 days
  • Somalia 15 to 20 days
  • South Africa 6 to 10 days
  • South Korea 6 to 9 days
  • South Sudan 8 to 14 days
  • Spain 3 to 4 days
  • Sri Lanka 6 to 9 days
  • Sudan 8 to 17 days
  • Suriname 5 to 10 days
  • Swaziland 6 to 12 days
  • Sweden 2 to 4 days
  • Switzerland 3 to 4 days
  • Syria 10 to 10 days
  • São Tomé and 8 to 11 days
  • Taiwan 6 to 10 days
  • Tajikistan 7 to 14 days
  • Tanzania 7 to 13 days
  • Thailand 6 to 8 days
  • Togo 7 to 11 days
  • Tonga 10 to 15 days
  • Trinidad and To 5 to 7 days
  • Tunisia 5 to 9 days
  • Turkey 4 to 8 days
  • Turkmenistan 7 to 12 days
  • Turks and Caico 6 to 12 days
  • Tuvalu 10 to 15 days
  • U.S. Virgin Isl 6 to 12 days
  • Uganda 7 to 12 days
  • Ukraine 6 to 10 days
  • United Arab Emi 5 to 9 days
  • United Kingdom 2 to 3 days
  • United States 4 to 8 days
  • Uruguay 7 to 12 days
  • Uzbekistan 7 to 13 days
  • Vanuatu 10 to 15 days
  • Vatican City 4 to 8 days
  • Venezuela 6 to 12 days
  • Vietnam 7 to 11 days
  • Yemen 0 to 0 days
  • Zambia 6 to 10 days
  • Zimbabwe 6 to 9 days

How can I redeem an Activitygift?

Your voucher can be redeemed for all activities on our booking page. For example, choose an activity for two or with friends.
After choosing your favorite activity, you can easily pay with your voucher code at the checkout.

We offer 50,000+ activities in over 680 locations and more than 160 countries, so there’s something for everyone.

What happens if the activity costs less or more than the balance available on my voucher?

If you have any remaining balance on your Activitygift voucher, you can use it for a future booking. If the booking costs more than your available balance, you can pay the outstanding amount using a payment method of your choice at the checkout.

Do I need to activate my Activitygift gift card before redeeming?

It’s not necessary to activate your Activitygift before use; apply the gift card code at the checkout when booking your hotel through our website.

I received a newly-bought Activitygift, but couldn't redeem it. Why is that the case?

All gift card codes have a 24-hour waiting period before the gift card can be redeemed. For any questions, please reach out to our Customer Success team and we will be happy to help.

Can I redeem my Activitygift for cash?

It is not possible to redeem your Activitygift for cash. An Activitygift can only be redeemed for activities on our booking engine.

Can I book an experience without an Activitygift voucher?

It is not possible to book an experience without an Activitygift. You will need one of our voucher codes to pay for a booking within our booking system at checkout.

Can I use my Activitygift card directly on-site with the activity provider?

The gift card can only be redeemed on our website. On-site payment is not possible with the voucher.

Is it possible to use multiple Activitygift gift cards for a single booking?

Currently it is only possible to use one gift card per booking. If you have multiple codes, please contact our Customer Success team and add both codes to your message. Please note that we can only combine gift cards purchased in the same calendar year and intended for the same email address of the recipient.

How do I know my booking is confirmed?

Once the booking process is complete, you will be redirected to a confirmation page with your booking information. There you will find your booking code. You will also receive a booking confirmation sent to the email address you provided.

What do I do if I don't receive a booking confirmation email for my activity?

Your booking confirmation email should arrive within 5 minutes of purchase. Please check your spam folder if the mail does not show up in your main folder.
If you don’t receive a confirmation email, send us a request with your booking details. Our Customer Success team will be happy to help.

Can I use my Activitygift towards indoor activities in New York City?

Definitely! With your Activitygift card, you can book multiple indoor activities in New York City, such as:
One World Observatory tickets
St. Patrick’s Cathedral NYC
Book of Mormon tickets – Broadway

Can I book an indoor activity in LA with my Activitygift card?

Absolutely! You can find multiple indoor activities in LA to book on our Redeem page. For example, indoor skydiving, theme parks, and food tours.

Can I book a Lake Geneva boat tour with my Actvitygift card?

Of course! There are several boat tours on Lake Geneva you can choose from. Visit our Redeem page to learn more.

Is wine tasting in San Diego available with my Activitygift card?

Certainly! We offer a variety of wine-tasting activities in San Diego for you to select from. For more details, feel free to explore our Redeem page.

Can I go on a New Orleans bike tour with my Activitygift card?

Absolutely! We present a diverse range of new Orleans bike tours for you to indulge in. To find out more, we invite you to explore our Redeem page.

Can I get a Disneyland ticket - California with Activitygift?

Definitely! You can use your Activitygift card to book a Disneyland – Anaheim ticket on our website.

Can I use my Activitygift card towards a Niagara falls tour from New York?

Certainly! We offer diverse Niagara tours, providing ample opportunities to immerse yourself in the experience. For more details, we welcome you to explore our Redeem page.

Are Mount Rushmore tours available on Activitygift?

Absolutely! On our Redeem page, you’ll discover Mount Rushmore tours that you can book. Check it out!

Can I register for bus tours to Washington DC with my Activitygift card?

Certainly! We have a diverse array of bus tours to and around Washington, DC, available for booking on our Redeem page.

How can I place an order for my corporate gifts?

Are you planning to place an order of lower value (≤$/£/€2,000)? In this case, please use our standard ordering process and request your business invoice afterward using our contact form.

For a large order (≥$/£/€2,000), we ask you to fill out a form on our Corporate Gifts page.

If you need more information, please fill out our contact form. Our team will respond within one business day.

Is there a minimum order value for corporate gifts?

Usually the minimum order value for corporate gifts is $2,000 – or the equivalent in other currencies.

Can I pay by invoice?

You can pay by invoice. As soon as the payment is received, the physical vouchers will be sent, or the digital vouchers can be used.

What do I do if I don't know the name of the recipient?

The recipient’s name field is a required field when creating the voucher. However, if you don’t yet know who the recipient will be (for example, if the voucher is to be a raffle prize), you can get creative with the name depending on which delivery method you choose.

1. eGift: Use a substitute name, such as ‘For the Winner’.
2. Printable PDF or physical gift card: for example, you could write a series of dots in the box so the name can be filled in by hand after printing, such as: ‘…………’.

How can I send an Activitygift?

You can choose to send Activitygift vouchers using two different delivery methods:

1.eGift: send a digital Activitygift card to your recipient’s email address. The recipient will receive an email with their Activitygift as an appealing animation.
2. Printable PDF: we will send you a printable PDF to your email inbox. You can print the attachment, fold it as a card and give it as a present it personally.

3. Physical gift card: You can receive a physical Activitgift in the mail. Send it directly to the recipient or to yourself to give in person. We send Activitygift cards daily with free priority shipping from the Netherlands to the US and the rest of the world.

Can I personalize the Activitygift gift certificate for my company?

You can customize and personalize Activitygift to fit your corporate branding. For example, design gift cards with your company logo or choose your own image. You can also add a personal message to your employee gifts. We can create different gift card designs for your order.

Need help with the design? Our design team is here to help. Submit a request with our business team and we will assist you accordingly.

How long does it take to ship physical gift cards?

Worldwide shipping for physical Activitygift cards takes between 2 and 8 business days.
We can also ship gift cards for large corporate orders (>$10,000) with DHL Express, including tracking and next-business-day delivery.

We ship from the Netherlands to the US and any destination worldwide.

How can I contact Activitygift for support on my order?

On our Contact page, you will find a contact form. Please fill it out and include all the information about your concern, and a dedicated agent will pick up your case as soon as possible. We also have a live chat on the bottom right corner of our website.

When can I expect a response from Activitygift customer service?

If you need help, you can contact our team through our live chat on our website. However, if all of our agents are busy, please send us a message via our contact form, and we will try to get back to you as soon as possible (usually within a couple of hours).

Where is Activitygift located?

Activitygift is based in Amsterdam, the Netherlands. We also have offices in Athens, London and New York.

Can I get help via live chat at Activitygift?

Yes, you can get assistance via our live chat. Navigate to our Home page, where you will see our live chat button in the bottom right corner.

What is Activitygift's email address?

At the moment, if you need to contact us, please submit a request for our Customer Success Team, and our agents will gladly help you.

Can I recycle my Activitygift?

Yes, our gift cards are recyclable. The sleeves are designed to become a frame for the gift card so that you can keep it as a forever memory.

What is Activitygift's sustainability program?

For every Activitygift card you purchase, we will plant a tree in an area that desperately needs it. Read more about our sustainability program.

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